Australian Tax Updates and System Status

Last updated: 06/11/2018

Tax Services Console Available

APS Tax Only

From 30th September 2018, the ATO has no longer accepted the ELS version of Client Update (CU) forms. As the SBR version of CU forms require search and listing feature, a new Tax Services Console has been introduced in APS Tax 2018.5.0. This console allows you to retrieve the ATO data and create SBR CU forms.

Please read the Tax Services Guide to get more information. For information and troubleshooting please refer to SBR CU Form KB 19280.  

As the SBR CU form requires retrieving data from the ATO, a valid AUSKey and necessary permissions are required.  
To configure an AUSkey please refer to Reckon Tax Manager – Configuring an AUSKey.

How to video for APS Tax (AU)

Update Client Forms in the new Tax Services Console.

(Available since 2018.5.0 release)

System Status - ATO

ATO Status

To view current status, please visit the
ATO's website via the link below.

Refer to ATO SBR2 for the latest status.

Schedule of approximate
Tax release dates

End November 2018
  • Reckon APS Tax 2018.6.0
  • Reckon APS Tax Manager and Elite
    Forms 2018.6.0

Known Issues

The following Knowledge Base articles below detail all issues we are currently aware of and includes the status and resolution steps, or where a resolution is yet to be provided, any available workaround. This includes updates on issues in the APS software as well as problems we are aware of with ATO systems.

APS Tax

Visit the APS Tax Knowledge base to keep up to date with known issues and workarounds.

Visit KA-01330

APS Tax Manager and Elite Forms

For users of Tax Manager and Elite Forms, visit the knowledge base for a list of known issues and workarounds.

Visit KA-01059

Auskey issues   ( KB# 17988 )

We have had several users report receiving the following error during lodgement of the individual return:

“CMN.ATO.AUTH.007 – You do not have the correct permission to submit this request or retrieve this file. This is an issue caused by the default AUSkey permissions set by the ATO.”

Fix: To correct this issue, users must log into the ATO access manager website, go to ‘Access and Permissions’ and ensure the 2 tick boxes for Individual tax returns are ticked for each credential.

Need Help?

known Issues

You can stay updated on any new known issues (due to this release) at the created Knowledge Base Articles. We recommend reviewing this article on a regular basis to ensure you’re aware of any issues and their solutions.

APS Tax Manager and Elite Forms
Visit KA-01059
Support Request

Before you log a call, consider if you are on the latest release.   We strongly suggest that you upgrade first if you haven’t already, as a lot of the issues in previous releases would have been resolved.

Please include the following information in your call to help us get back to you as soon as possible:

  • Attach a screenshot of the error and note the error in the call /email (ensure it includes the current form it was on)
  • Describe step by step what the user was doing when they got the error
  • Attach the Tax Return for testing where applicable
  • If this is a high priority call (system down, all returns affected etc.), please log with a high priority

Questions regarding this release should be submitted as a support request either via:

Alternatively, contact us by phone:

Australia:       1300 277 787