The following page contains answers to frequently asked questions about Activity Statements for the two products:
- APS Tax and;
- Tax Manager and Elite Forms.
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The following Knowledge Base articles below detail all issues we are currently aware of and includes the status and resolution steps, or where a resolution is yet to be provided, any available workaround. This includes updates on issues in the APS software as well as problems we are aware of with ATO systems.
We have had several users report receiving the following error during lodgement of the individual return:
“CMN.ATO.AUTH.007 – You do not have the correct permission to submit this request or retrieve this file. This is an issue caused by the default AUSkey permissions set by the ATO.”
Fix: To correct this issue, users must log into the ATO access manager website, go to ‘Access and Permissions’ and ensure the 2 tick boxes for Individual tax returns are ticked for each credential.
You can stay updated on any new known issues (due to this release) at the created Knowledge Base Articles. We recommend reviewing this article on a regular basis to ensure you’re aware of any issues and their solutions.
Before you log a call, consider if you are on the latest release. We strongly suggest that you upgrade first if you haven’t already, as a lot of the issues in previous releases would have been resolved.
Please include the following information in your call to help us get back to you as soon as possible:
Questions regarding this release should be submitted as a support request either via:
Alternatively, contact us by phone:
Australia: 1300 277 787