From 30th September 2018, the ATO has no longer accepted the ELS version of Client Update (CU) forms. As the SBR version of CU forms require search and listing feature, a new Tax Services Console has been introduced in APS Tax 2018.5.0. This console allows you to retrieve the ATO data and create SBR CU forms.
Please read the Tax Services Guide to get more information. For information and troubleshooting please refer to SBR CU Form KB 19280.
As the SBR CU form requires retrieving data from the ATO, a valid AUSKey and necessary permissions are required.
To configure an AUSkey please refer to Reckon Tax Manager – Configuring an AUSKey.
Update Client Forms in the new Tax Services Console.
The following Knowledge Base articles below detail all issues we are currently aware of and includes the status and resolution steps, or where a resolution is yet to be provided, any available workaround. This includes updates on issues in the APS software as well as problems we are aware of with ATO systems.
We have had several users report receiving the following error during lodgement of the individual return:
“CMN.ATO.AUTH.007 – You do not have the correct permission to submit this request or retrieve this file. This is an issue caused by the default AUSkey permissions set by the ATO.”
Fix: To correct this issue, users must log into the ATO access manager website, go to ‘Access and Permissions’ and ensure the 2 tick boxes for Individual tax returns are ticked for each credential.
You can stay updated on any new known issues (due to this release) at the created Knowledge Base Articles. We recommend reviewing this article on a regular basis to ensure you’re aware of any issues and their solutions.
Before you log a call, consider if you are on the latest release. We strongly suggest that you upgrade first if you haven’t already, as a lot of the issues in previous releases would have been resolved.
Please include the following information in your call to help us get back to you as soon as possible:
Questions regarding this release should be submitted as a support request either via:
Alternatively, contact us by phone:
Australia: 1300 277 787