Australian Tax Updates and System Status

Last updated: 12/04/2019

Frequently Asked Questions

The following page contains answers to frequently asked questions about Activity Statements for the two products:

- APS Tax and;
- Tax Manager and Elite Forms.

Find out more >

How to video for APS Tax (AU)

Preparing for SBR Activity Statements
SBR Activity Statement Creation.

System Status - ATO

Practitioner Lodgement
Service (PLS) Status

To view current status, please visit the
ATO's website via the link below.

Schedule of approximate
Tax release dates

24th June
  • Reckon APS Tax 2019.2.0
  • Reckon APS Tax Manager and Elite
    Forms 2019.2.0

Known Issues

The following Knowledge Base articles below detail all issues we are currently aware of and includes the status and resolution steps, or where a resolution is yet to be provided, any available workaround. This includes updates on issues in the APS software as well as problems we are aware of with ATO systems.

APS Tax

Visit the APS Tax Knowledge base to keep up to date with known issues and workarounds.

Visit KA-01716

APS Tax Manager and Elite Forms

For users of Tax Manager and Elite Forms, visit the knowledge base for a list of known issues and workarounds.

Visit KA-01717

Auskey issues   ( KB# 17988 )

We have had several users report receiving the following error during lodgement of the individual return:

“CMN.ATO.AUTH.007 – You do not have the correct permission to submit this request or retrieve this file. This is an issue caused by the default AUSkey permissions set by the ATO.”

Fix: To correct this issue, users must log into the ATO access manager website, go to ‘Access and Permissions’ and ensure the 2 tick boxes for Individual tax returns are ticked for each credential.

Need Help?

known Issues

You can stay updated on any new known issues (due to this release) at the created Knowledge Base Articles. We recommend reviewing this article on a regular basis to ensure you’re aware of any issues and their solutions.

APS Tax Manager and Elite Forms
Visit KA-01059
Support Request

Before you log a call, consider if you are on the latest release.   We strongly suggest that you upgrade first if you haven’t already, as a lot of the issues in previous releases would have been resolved.

Please include the following information in your call to help us get back to you as soon as possible:

  • Attach a screenshot of the error and note the error in the call /email (ensure it includes the current form it was on)
  • Describe step by step what the user was doing when they got the error
  • Attach the Tax Return for testing where applicable
  • If this is a high priority call (system down, all returns affected etc.), please log with a high priority

Questions regarding this release should be submitted as a support request either via:

Alternatively, contact us by phone:

Australia:       1300 277 787